We want you to love your campervan parts as much as we do ❤️
If something isn’t quite right, don’t worry — we’re here to help with a straightforward, no-stress returns process.
You can return most items within 30 days of receiving your order for a refund or exchange, provided they are:
✅ Unused
✅ In their original packaging
✅ In the same condition you received them
Please note: proof of purchase (order number or receipt) is required for all returns.
Some items are made to order or custom-cut specifically for your van — for example:
Bespoke furniture kits
Custom upholstery
Made-to-measure panels or trims
These are non-returnable.
If you’re unsure whether your item qualifies, just ask our team before ordering — we’re happy to clarify.
✉️ Contact us first at hello@highpeakconversions.co.uk with your order number and reason for return.
We’ll provide return instructions and, where applicable, a return address or authorisation number.
Pack your item securely, ideally using the original packaging.
Use a tracked delivery service and keep proof of postage until your refund is confirmed.
⚠️ Please note: unless an item is faulty or we’ve sent the wrong product, return shipping costs are the customer’s responsibility.
Once your return is received and inspected, we’ll notify you by email.
Approved refunds will be processed within 5–7 working days via your original payment method.
Depending on your bank or payment provider, it may take a few extra days for funds to appear in your account.
If your returned item isn’t in its original condition, missing parts, or shows signs of use, we may apply a partial refund or restocking fee.
We take every care to pack and ship your items safely — but if something arrives damaged or faulty, please let us know right away.
Take clear photos of the damage (including packaging)
✉️ Email them to us within 48 hours of delivery
We’ll assess the issue and arrange a replacement or refund as quickly as possible
If the item is part of a kit or larger order, we may only need to replace the affected component.
If you’d like to swap an item for a different size, colour, or model, please contact us first — we’ll confirm stock availability.
In most cases, it’s quickest to place a new order and return the unwanted item for a refund.
If you’re returning an item from outside the UK:
Clearly mark your parcel as “Returned Goods” on the customs declaration to avoid import charges.
Any customs duties or import taxes incurred on returns will be deducted from your refund if applicable.
Tracked shipping is strongly recommended to ensure safe delivery back to us.
To help us process your return smoothly:
Repack items securely to prevent damage in transit.
Avoid writing directly on retail boxes or applying tape to product surfaces.
Include your order details inside the parcel so we can identify your return quickly.
If you’re unsure about a return, damaged item, or warranty claim — just drop us a line at hello@highpeakconversions.co.uk.
We’re friendly, fair, and committed to getting you back on the road as soon as possible. ️✨
